Legal
Cancellation policy
Last updated: [Date]
Cancelling a class
Cancel from your account at least 12 hours before the class starts. If you paid by card or had already paid cash, you'll get a class credit to use on another session. If you were going to pay cash, there's nothing to pay. Cancel inside 12 hours and the class counts as used.
No-shows
If you don't turn up and haven't cancelled, the class counts as used. Repeated no-shows stop other members from training, so we may contact you if it keeps happening.
If we cancel
Occasionally we may need to cancel a class. If we do, we'll email you straight away. Card payments are refunded in full automatically, credits are returned to your account, and if you'd already paid cash you'll receive a class credit.
Waitlist
If a class is full you can join the waitlist. When a spot opens, the first person on the list is emailed and has 2 hours to claim it before it's offered to the next person.
Cancelling a membership
Cancel any time from your account. There's no notice period and no fee. Your membership stops renewing and you can keep booking until the end of the period you've paid for.